International Journal Administration, Business & Organization

Digital Transformation and Organizational Resilience: The Mediating Role of Digital Literacy

Yen Efawati — 2025-12-29

In an increasingly turbulent and digitalized environment, organizational resilience has become a critical capability enabling organizations to survive and thrive amid unexpected disruptions. Drawing on the digital transformation and organizational resilience framework, this study examines the role of digital literacy as a mediating mechanism through which digital transformation enhances organizational resilience. Although prior studies highlight the importance of digital transformation in strengthening resilience, limited attention has been given to the human-capability mechanisms that explain how this relationship unfolds. Addressing this gap, the present study integrates digital literacy into the digital transformation and organizational resilience. Using a quantitative research design, data were collected from 224 SME owners in the retail sector in Greater Bandung and analyzed using structural equation modeling. The results indicate that digital transformation has a positive and significant effect on digital literacy, suggesting that digitally mature organizations are more likely to foster owner digital capabilities. In addition, digital transformation is found to directly and positively influence organizational resilience. Most importantly, the findings demonstrate that digital literacy partially mediates the relationship between digital transformation and organizational resilience. This suggests that digital transformation strengthens organizational resilience not only through technological and structural mechanisms, but also by enhancing their ability to effectively use and adapt digital technologies.

The Effect of Workload, Work Environment, and Remuneration Policy on Employee Performance through Work Motivation at the Regional Development Planning, Research, and Development Agency

Chandra Prasetyowati — 2025-12-27

Public sector organizations face increasing challenges caused by expanding administrative duties, complex development planning, and growing public expectations for better services. These conditions place strong demands on employees, who must perform effectively despite pressures related to workload, workplace conditions, and compensation systems. This study aims to investigate how workload, work environment, and remuneration policies influence employee performance, with work motivation acting as a linking mechanism. The research used a quantitative approach by involving all employees in a regional development planning agency (BAPPELITBANGDA Pasuruan Regency), collecting data through structured questionnaires, and analyzing the relationships using a partial least squares technique. The findings reveal that balanced workloads, supportive work environments, and fair remuneration practices encourage higher motivation and lead to better employee performance. From a managerial perspective, the study highlights the importance of fair task distribution, improvement of physical and social work conditions, and the development of transparent, performance-based remuneration systems to maintain productivity and institutional effectiveness.

Analysis of the Influence of Customer Relationship Management on Customer Loyalty: A Case Study of Momoyo Ice Cream

Fahrudin — 2025-12-27

This study analyzes the effect of Customer Relationship Management (CRM) on customer loyalty at Es Krim Momoyo, a growing F&B brand within an increasingly competitive market. The increasing variety of product choices and shifting consumer preferences make customer loyalty a critical factor for business sustainability, particularly for brands with impulsive buying patterns such as ice cream. In this context, CRM becomes an essential strategy for strengthening customer relationships through service quality, employee interaction, communication consistency, and the development of long-term engagement. Using a quantitative approach and survey method, this study examines how CRM is implemented at Momoyo and how it shapes customer loyalty. The findings reveal that effective CRM encourages positive customer experiences, strengthens emotional connections, and increases the likelihood of repeat purchases and recommendations. This study concludes that CRM plays a vital role in building and maintaining customer loyalty, and it should be prioritized as a strategic effort to enhance competitiveness, especially for emerging F&B brands facing intense market dynamics.

The Effect of Current Ratio, Debt to Asset Ratio, and Debt to Equity Ratio on Return on Assets in Pharmaceutical Companies on the Indonesian Stock Exchange, Period 2015–2024

Rika Rahmawati — 2025-12-26

The pharmaceutical industry is an influential industrial sector in the Indonesian economy. However, by the end of 2024, almost all state-owned pharmaceutical companies experienced a decline in profits due to various problems such as the spread of vaccines and medicines due to the end of the Covid-19 pandemic, to serious problems such as accumulating debt and impacting the company's operational costs. Therefore, the author is interested in conducting research that impacts company profitability, namely the effect of the Current Ratio, Debt to Asset Ratio, and Debt to Equity Ratio on Return on Assets in the pharmaceutical industry listed on the Indonesian Stock Exchange for the period 2015-2024. Data were taken from annual report data and the sample used was 40 from four pharmaceutical industries, namely PT. Indofarma Tbk, PT. Kimia Farma Tbk, PT. Phapros Tbk and PT. Pyridam Farma Tbk. The data were analyzed using panel data regression and processed using Eviews 12 software. The results of partial hypothesis testing showed that the Current Ratio and Debt to Equity Ratio had no significant effect on Return on Assets, while the Debt to Asset Ratio had a significant effect on Return on Assets. Simultaneously, the variables Current Ratio, Debt to Asset Ratio and Debt to Equity Ratio had a significant effect on Return on Assets of pharmaceutical companies listed on the Indonesia Stock Exchange.

Strategy for Human Resource Management Development Based on Digital Transformation to Optimize the Performance of PT. Dirgantara Indonesia

Hidayat Hidayat — 2025-12-26

PT Dirgantara Indonesia (Persero) is an aerospace industry owned by the state. The accelerating speed of digital transformation nowadays has revolutionised businesses in how they digitally manage their information, automate processes, and enhance human capital productivity. The main aims for PT Dirgantara Indonesia are to reconcile the development strategies of HR and technological progress so that there is professional competence and organisational excellence in its workforce. This study explores the digital transformation principles that underlie HRM strategies in PT Dirgantara Indonesia. The study used a qualitative descriptive design, and the data were collected through field observations, interviews with HR managers, line managers, employees, and stakeholders. Click here for the full article. A semi-structured interview protocol was used in an effort to obtain deep insights from the participants about the process of incorporation digital transformation into HRM practices. The findings indicate that PT Dirgantara Indonesia has made strategic and systematic efforts to develop the human resources based on digital technology. Some of the significant initiatives include digitization of business processes, application of digitally integrated databases, and innovation-driven product and service development. It has also introduced hundreds of digital training and empowerment programs, automated manual processes, and changed internal rules to adapt to shifting digital market realities. The organizational leaders applied the APS-6 INDI 4.0 Assessment to evaluate the readiness of the organization for digital transformation, implemented immediate actions in areas where gaps were identified, and showed a continued necessity for them to adapt to new technology that will sustain performance at all levels.