International Journal Administration, Business & Organization

Strengthening Human Resource Quality Through Integrated Human Resource Development: Evidence from the Bantul Religious Court

Nursyifa Rahayu — Wed, 12 Aug 2026 03:43:48 +0000

Human resource (HR) quality plays a crucial role in delivering effective public services. This study aims to analyze the barriers affecting the quality of human resources in the service division of the Bantul Religious Court and to identify the HR development efforts implemented by the organization. A qualitative approach with a descriptive research design was employed. Seven participants, consisting of service officers and managerial personnel at the Bantul Religious Court, were selected using purposive sampling. Data were collected through semi-structured interviews, non-participant observation, and document analysis. The data were analyzed using the interactive analysis model of Miles, Huberman, and Saldaña through data condensation, data display, and conclusion drawing. The findings identified six major barriers related to competency development, including the absence of a formal orientation system, inconsistent understanding of Standard Operating Procedures (SOPs), limited mastery of service applications, communication challenges, uneven workload distribution, and differences in service officers' performance. The study also found that the organization had implemented various HR development initiatives. However, these initiatives remain fragmented and have not consistently supported competency development among service officers. Based on the findings, the study recommends implementing a formal orientation system through Diklat di Tempat Kerja (DDTK) as part of a more integrated HR development system to strengthen human resource quality from the beginning of service assignments.

Determinants of Corporate Value with Earnings Management as Intervention Variables in Companies in the Industrial Sector for the Period 2019 to 2024

Hinka Lutfiah; Hari Gursida; Herdiyana — Wed, 12 Aug 2026 03:20:43 +0000

This study aims to determine the influence of Debt to Equity Ratio, Return on Equity, and company size on the management of profit and company value. This study uses probability sampling with a targeted sampling technique; the sample used is 30 industrial sector companies listed on the Indonesia Stock Exchange (IDX) from 2019 to 2024. This type of research is quantitative with descriptive statistics, panel data regression analysis, panel data regression test methods, hypothesis tests, classical assumptions, and Sobel tests, with data processing using EViews 12 software. This study shows that the Debt to Equity Ratio and Return on Equity have an effect on earnings management, and company size has no effect on earnings management. The Debt to Equity ratio and the size of the company affect the value of the company; the Return on Equity and earnings management have no effect on the value of the company. With earnings management as an intermediate variable, it is not possible to mediate the variables of Debt to Equity Ratio, Return on Equity, and company size to company value. The implications of this study emphasize the importance of managing capital structure and profitability in increasing the value of a company.

Analysis the Impact of Free Nutritional Food Program on Food Availability and Public Perception in Bandung

Indri Febrianti Karunia, Putria Handayani; Febri Mardianti; Salwa Azzahra — Fri, 07 Aug 2026 02:29:26 +0000

This study analyzes the impact of the Free Nutritious Meals (MBG) Program on food availability and public perception in Bandung City. Using a quantitative survey method with a Structural Equation Modeling-Partial Least Squares (SEM-PLS) approach, the results indicate that the MBG program has a strong influence on local food availability, primarily through increased food demand in the market and easier access to food. However, the program's impact on public perception was found to be very limited, with Bandung residents tending to evaluate the program based on aspects of governance, transparency, and public accountability, rather than solely on direct benefits or food quality. This study also revealed that the condition of Bandung's local food system, which is highly dependent on supplies from outside the region and has a long distribution chain, is a limiting factor moderating the program's effectiveness. Thus, although the MBG program is effective in increasing food availability quantitatively, its sustainability and social acceptance in Bandung City depend heavily on improved distribution governance, information transparency, and strengthening a more inclusive and resilient local food system.

Keywords: Free Nutritious Meals Program, food availability, public perception, local food system, Bandung.

The Effect of Speed and Service Quality on Customer Satisfaction at FamilyMart Bandung

Fri, 07 Aug 2026 02:08:00 +0000

The quick growth of convenience stores in Indonesia has increased competition in the retail industry, pushing enterprises to provide effective, dependable, and customer-focused services. In this situation, maintaining long-term corporate performance and cultivating client loyalty depend heavily on consumer satisfaction. This study looks into how customer satisfaction at FamilyMart Bandung is affected by service quality and speed, and whether this link is moderated by service congruence with customer expectations. A survey approach was used to implement a quantitative research design. Customers who had made direct purchases at FamilyMart Bandung provided information via a standardized questionnaire. Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software was used to evaluate the gathered data. The findings show that customer satisfaction is positively impacted by both service quality and speed. Additionally, meeting customer expectations increases customer satisfaction and reinforces the impact of service quality on satisfaction. In order to increase customer satisfaction in the contemporary retail sector, these findings emphasize the significance of providing prompt, excellent, and customer-focused services. They also offer significant managerial implications for service improvement initiatives.

The Effect of Service Advisor Quality on Customer Loyalty: Evidence from an Authorized Toyota Dealership in Indonesia

Dea Septiani, Sri Raharso, Hidya Indira Lastari, Tangguh Dwi Paramono — Thu, 06 Aug 2026 15:44:11 +0000

This study aims to analyze the effect of service advisor quality on customer loyalty toward routine maintenance services at Auto2000 Asia Afrika in Bandung. This study employed a quantitative approach using a survey method, in which questionnaires were distributed to customers receiving routine service who interacted directly with service advisors. Service quality was measured using the five dimensions of SERVQUAL (tangibles, reliability, responsiveness, assurance, and empathy), while customer loyalty was measured through indicators of willingness to return for service, willingness to recommend the service, and not switching to another repair shop. Data analysis was conducted using descriptive analysis and simple linear regression with the aid of SPSS. The results of this study are expected to provide an empirical picture of the extent to which the quality of service advisors’ service affects the loyalty of customers receiving routine maintenance at Auto2000 Asia Afrika in Bandung. Theoretically, this study contributes to the development of research on service management, particularly regarding the relationship between service quality and customer loyalty in the automotive industry. Practically, the study’s findings can serve as a basis for companies to evaluate and improve service advisor standards in order to maintain long-term customer loyalty. This study offers a novel perspective by specifically examining the role of service advisors as the frontline of customer service using the SERVQUAL model in the context of official Toyota service centers in Bandung, a topic that has not been extensively studied before.