The Effect of Ease of Use of The Shoppe Application Consumer’s Repurchase Interest: Student Perspective
Abstract
At the time of Covid-19 pandemic, e-commerce was the best choice for consumers to purchase their needs. E-commerce most frequented in Indonesia was Shopee. This study aims to determine the effect of the ease of use of the shopee application on the repurchase interest of shopee e-commerce consumers during the Covid-19 pandemic (a case study of Bandung State Polytechnic students). This research is a quantitative study using associative methods. The sampling method in this study is the method nonprobability sampling with snowball sampling technique. In this study, the sample size was 138 respondents. Data processing use software SPSS (statistical program for social science) for windows. The test results show that the ease of using the Shopee application has an effect on consumer repurchase interest.
References
Agustiani, C. (2014). Pengaruh kepuasan pelanggan terhadap minat beli ulang (studi kasus pada maskapai penerbangan lion air dijakarta). Jurnal Ekonomi, Manajemen dan Akuntansi. 9(3), 39-62.
Aladwani. (2002). The development of two tools for measuring the easiness and Usefulness of transactional web sites. European Journal of Information Systems. 11, 223-234.
Bao, J. (2015). The Impacts Of E-Service Quality On Customers’ Repurchase Intention In Platform Online Retailing: An Empirical Investigation. Fourteenth Wuhan International Conference On E-Business, 298–306.
Belanger, France et al. (2002). Trustworthiness in Electronic Commerce: The Role of Privacy, Security, and Site Attributes. Journal of Strategic InformationSystems 11.
Chaniago, Harmon. (2021). Manajemen Ritel & Implementasinya. Bandung: Edukasi Riset Digital
Chaniago, Harmon. (2020). Analisis Kualitas Pelayanan, Kualitas Produk, dan Harga pada Loyalitas Konsumen Nano Store. International Journal Administration, Business and Organization, 2020, Vol. 1 (2), 2020:59-69
Dwivedi, A., Johnson, L. W., & McDonald, R. E. (2015). Celebrity Endorsement,self-brand connection and Consumer-based brand equity. Journal of Product &Brand Management, 24(5), 449-61.https://doi.org/10.1108%2Fjpbm-10-2014-0722
Faircloth, J.B. (2005). Factors influencing nonprofit resource provider support decision:applying the brand equity concept to nonprofit. Journal of Marketing Practice and Theory, 13(3), 1-15. https://doi.org/10.1080%2F10696679.2005.11658546
Farhani, Iklima., Chaniago, Harmon. (2021). Faktor Penentu Transformasi Digital UMKM: Bukti dari Indonesia. Prosiding The 12th IRWN, Polban.
Ferdinand, A. (2014). Metode penelitian manajemen (5th ed.). Semarang: Badan Penerbit Universitas Diponogoro.
Gera, R. (2013). Evaluating The Relationship Of Online Service Quality Dimensions With Satisfaction, Value And Behavioral Outcome. African Journal Of Business Management, 7(10), 754–761. doi.org/10.5897/AJBM11.675
Gursida, Hari & Harmon. (2017). Metode Penelitian Bisnis dan Keuangan. Konsep dan Implementasinya. Bogor: Paspi
Harris, L. C., and M. M. H. Goode. (2010). Online Servicescape, Trust, and Purchase Intentions. Journal of Service Marketing, Vol. 24, No. 3: hal. 230-243
Hartono, J.M. (2008). Sistem informasi keperilakuan. Edisi Revisi. Yogyakarta: C.V Andi Offset
Hellier, P. K., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003).Customer repurchase intention. European Journal of Marketing,37(11/12), 1762-1800.
Inas Rafidah. (2017). Analisis Keamanan Kemudahan Dan Kepercayaan Terhadap Keputusan Pembelian Secara Online Di Lazada. Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya. Jurnal Ilmu Dan Riset Manajemen.6(2).
Josang, Audun. (2007). Trust and Reputation system. Foundations of Security Analysis and Design IV. (Online), Australia.
Laudon, Kenneth C. & Laudon, Jane P. (1998). Management Information Systems - New Approaches to Organization & Technology. 5th edition, New Jersey: Prentice Hall
Lee, Hsiang. M., Lee, Ching. C., & Wu, C. C. (2011). Brand Image strategy affects brand equity after M&A. European Journal of Marketing, 45(7-8), 1091-1111.https://doi.org/10.1108%2F03090561111137624
Lu, J. (2001). Measuring cost/benefits of e-business applications and customer satisfaction. Proceedings of the 2nd International Web Conference, 29–30 November, Perth, Australia, 139-47
Muharam, Hari., Chaniago, Harmon., Endraria, Endraria., Harun, Amran Bin.. (2021). E-Service Quality, Customer Trust & Satisfaction: Market Place Consumer Loyalty Analysis. Jurnal Minds: Manajemen Ide dan Inspirasi. Vol. 8, No.2 (December) 2021: 237-254.
Munandar, Aris dan Efawati, Yen. (2020). Identification on Brand Loyalty (Study on Honda motorcycle namely Mega Pro). International Journal Administration, Business & Organization, Vol 1 (1), 26.
Nasution, Fahmi Natigor. (2004). Penggunaan Teknologi Informasi Berdasarkan Aspek Perilaku (Behavioral Aspect). Diakses dari http://library.USU.ac.id/download/fe/akunta nsi-fahmi2.pdf
Pearson,Mc Leoad, dan Schell, George. (2008).E-Commerece:Business, Techkology, and Society.4th Edition.NewJersye:PrenticeHall, Inc,
Razak, N. S., Ahmad, A. H., & Marimuthu, M. (2016). The Effect Of Website Quality On Repurchase Intention In Travel Agency’s Website In Malaysia. Asia Pacific Institute Of Advanced Research (Apiar), Valume 2.
Rowley, J. (2006) An analysis of the e-service literature: towards a research agenda. Internet Research, 16 (3), 339-359
Sanchez-Franco, M., Ramos, A., & Velicia, F. (2009). The moderating effect of gender on relationship quality and loyalty toward Internet service providers. Information & Management, 46(3), 196–202.
Sanusi. (2011).Metodologi Penenlitian Bisnis.Jakarta: Salemba Empat.
Sugiyono. (2008). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung : ALFABETA
Sujarweni, Wiratna. (2014). Metodologi penelitian: Lengkap, praktis, dan mudah dipahami. Yogyakarta: PT Pustaka Baru
Tomlinson, E. C., Lewicki, R. J., & Dineen, B. R. (2002). Dealing with damaged trust: How to rebuild trust and temper distrust. Paper presented at the annual meeting of the Academy of Management, Denver.
Trisnawati, Ella. Suroso, Agus. Dan Kumorohadi, Untung. (2012). Analisis faktor-faktor kunci dari niat pembelian kembali secara online (studi kasus pada konsumen fesh shop). Jurnal Bisnis dan Ekonomi. Vol.19 No. 2 September
Wen Fan,Yi.Wu., Cheng-Chieh & Wu., Wei-Ting. (2010). The impacts of online retailing service recovery and perceived justice on consumer Loyalty. International Journal of Electronic Bussines Management.
Zeithaml, Valarie A., Parasuraman, A., & Malhotra, Arvind. (2002). Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, 30(Fall), 362–410.
Zhang, Y., Fang, Y., Wei, K., Ramsey, E., McCole, P., & Chen, H. (2011). Repurchase intention in B2C e-commerce-A relationship quality perspective. Information & Management, 48(6), 192–200.
Copyright (c) 2021 Turfa Najmi Sadiki, Ivo Agesti Dwiyanti
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright Notice
Authors retain copyright to their articles, excluding any third-party images and other material that are subject to copyright by their respective owners.
By submitting the manuscript to the International Journal Administration, Business & Organization (IJABO), the author agrees to this policy. No special document approval is required.
- All the author(s) agree the above article for publication in the Journal «International Journal Administration, Business & Organization (IJABO)».
- The above-mentioned article is the author(s)’ original work and has not been published before and is not currently under consideration for publication elsewhere.
- All the author(s) agree with the journal’s «International Journal Administration, Business & Organization (IJABO)»
- The Article was not submitted for review to another journal while under review by this journal and will not be submitted to any other journal.
- I/we have given final approval of the submitted manuscript.
- The Article contain no libelous or other unlawful statements and do not contain any materials that violate any personal or proprietary rights of any other person or entity.
- The author(s) no conflict of interest that may affect the integrity and the validity of the findings presented in it.
- I/we have obtained written permission from copyright owners for any excerpts from copyrighted works that are included and have credited the sources in the Article.
- If I/we am using any personal details or images of patients, research subjects or other individuals, I have obtained all consents required by applicable law and complied with the publisher’s policies relating to the use of such images or personal information.
- All Authors are aware that they can deposit (self-archive) (a) submitted article, (b) accepted for publication article or (c) the final published version of the article in any suitable source (e.g., institutional or other specialized repositories, personal websites, etc.) without embargo period. In case of self-archiving authors should also acknowledge the Publisher and the Publication and deposit an URL to the article (if available).
Licence
International Journal Administration, Business & Organization (IJABO) is published under the terms of the Creative Commons Attribution- ShareAlike 4.0 Internasional license (CC BY-SA 4.0). This license permits anyone to:.
Sharing - copy and redistribute this material in any form or format;
Adaptation - modify, modify, and make derivative works of this material for any purpose.
Attribution - You must include the appropriate name, include a link to the license, and state that changes have been made. You may do this in a manner that is appropriate, but not implying that the licensor endorses you or your use.
Share Alike - If you compose, modify, or make derivative works of this material, you must distribute your contributions under the same license as the original material.