Urgency of Service Quality for Transportation Passengers

  • Rachmat STISIP Guna Nusantara
  • Nanang Juhandi STISIP Guna Nusantara
DOI: https://doi.org/10.61242/ijabo.20.23
Keywords: service quality, passengers’ satisfaction, transportation

Abstract

This research analyzes the effect of service quality on passengers' satisfaction. The method used in this research is the sampling incidental method. The total sample of this research is 150 people. Quantitative data analysis methods are used to discuss the problems. The object of this research is a transportation company. This research will discuss the effect of service quality on satisfaction received by the passengers. It should be said that the company has provided a fairly good service quality to passengers so that they feel quite satisfied with the quality provided. However, the company will continue to strive to be better in improving service quality so that passengers' satisfaction is met properly.

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Published
2020-03-28
How to Cite
Rachmat, & Nanang Juhandi. (2020). Urgency of Service Quality for Transportation Passengers. International Journal Administration, Business & Organization, 1(1), 41-48. https://doi.org/10.61242/ijabo.20.23
Issue
Vol. 1 No. 1 (2020): IJABO
Section
Research Articles

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