The Influence of Transformational Leadership and Perceived Organizational Support (POS), Mediated by Trust on Employee Engagement at PT Hutama Karya (Persero)
Abstract
This study aims to analyze the influence of transformational leadership and Perceived Organizational Support (POS) on employee engagement, with trust as a mediating variable. A quantitative research approach was employed using a survey technique. Data were collected through questionnaires distributed to employees of PT Hutama Karya (Persero) and analyzed using Structural Equation Modeling (SEM). The findings indicate that transformational leadership and POS have a positive and significant impact on trust, which in turn enhances employee engagement. Trust is proven to be a mediator that strengthens the relationship between transformational leadership, POS, and employee engagement. The study concludes that organizations need to reinforce transformational leadership and provide better organizational support to foster employee trust, ultimately leading to higher engagement. These findings offer practical implications for PT Hutama Karya (Persero) management in designing strategies to enhance employee engagement and support the company's business sustainability.
References
Aidina, N.R., dan Prihatsanti, U. (2017). Hubungan Antara Kepercayaan Terhadap Pemimpin Dengan Keterikatan Kerja Pada Karyawan PT Telkom Witel Semarang. Jurnal Empati, Oktober 2017 Volume 6 (Nomor 4), Halaman 137-142.
Akbar, I. . (2020). Organizational Trust dan Organizational Culture Terhadap Employee Engagement Melalui Satisfaction. Jurnal Ilmu Manajemen (JIMMU). Volume 5 Nomor 2 September.
Alshaabani, A., Hamza, K. A., & Rudnák, I. (2022). Impact of Diversity Management on Employees’ Engagement: The Role of Organizational Trust and Job Insecurity. Sustainability (Switzerland), 14(1). https://doi.org/10.3390/su14010420
Abdi Maliki, & Hidayat. (2020). Factors Investigation Which Affect Working Motivation. International Journal Administration, Business & Organization, 1(1), 1-9. https://doi.org/10.61242/ijabo.20.18
Anggiadinata, N. . (2015). Peran Theistic Sanctification of Work Terhadap Work Engagement pada Karyawan PT. Krakatau Steel (Persero) Tbk. Yogyakarta: Universitas Islam Indonesia. Https://Doi.Org/10.13140/RG.2.2.26751.25765.
Atmaja, J. P. . (2019). Pengaruh Perceived Organizational Support Terhadap Employee Performance Melalui Employee Engagement CV Sumo Surya Perkasa di Lombok. AGORA: Vol. 7, No: 1.
Avolio, B. J., & Gardner, W. L. (2005). Authentic leadership development: Getting to the root of positive forms of leadership. In Leadership Quarterly, 16.
Bass, B. M., & Steidlmeier, P. (1990). Ethics, Character, and Authentic Transformational Leadership Behavior. In Leadership Quarterly, 10.
Bass, B.M., and Riggio, R. . (2006). Transformational leadership. In Psychology Press.
Chaniago, H., Muharam, H., & Efawati, Y. (2023). Metode Riset Bisnis dan Permodelan. Bandung: Edukasi Riset Digital, PT.
Chaniago, H., & Efawati, Y. (2024). Individual Innovative Behavior Model: The Role of Entrepreneurial Leadership in Uncertain Times. Calitatea, 25(202), 180-190.
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (2020). Perceived Organizational Support and Employee Diligence, Commitment, and Innovation. Journal of Applied Psychology, 71(3), 500–507.
Efawati, Y. (2020). The influence of working conditions, workability and leadership on employee performance. International Journal Administration, Business & Organization, 1(3), 8-15.
Efawati, Y. (2023). Trust as Antecedent of Innovative Behavior in the Workplace. International Journal Administration, Business & Organization, 4(3), 35-47. https://doi.org/10.61242/ijabo.23.381
Fajardika, R., Mora, L., dan Hakim, A. . (2022). Pengaruh Perceived Organizational Support Terhadap Employee Engagement Pada Karyawan Generasi Milenial Di PT X. Empowerment Jurnal Mahasiswa Psikologi Universitas Buana Perjuangan Karawang, Vol 2 No. 1.
Haribowo, R., Rezeki, F. (2023). The Influence Of Organizational Culture, Job Characteristics, And Transformational Leadership On Employee Engagement of PT. Texttile Indonesia. Asian Journal of Management Enterpreneurship and Social Science Volume 03 Issue 01, 2023.
Judge, T. A., & Piccolo, R. F. (2004). Transformational and Transactional Leadership: A Meta-Analytic Test of Their Relative Validity. Journal of Applied Psychology Vol. 89, No. 5, 755-768.
Lienardo, Sylvia, dan Setiawan, R. (2017). Pengaruh Organizational Trust dan Job Satisfaction Terhadap Employee Engagement Pada Karyawan Pt. Bangun Wisma Sejahtera. Agora Vol. 5, No. 1.
Mardianti, F. (2021). The Effect of Factors Affecting Workload on Employee Performance (Study on Employees of Sales Department PT XYZ West Java): . International Journal Administration, Business & Organization, 2(3), 39-48. https://doi.org/10.61242/ijabo.21.173
Maulana, M.S., Sofiah, D., Prasetyo, Y. (2023). Work Engagement Pada Karyawan: Bagaimana Peranan Perceived Organizational Support? Journal of Psychological Research E-ISSN: 2776-1991 Website: Https://Aksiologi.Org/Index.Php/Inner Volume 3, No. 1, Mei 2023 Hal. 20 – 27.
Northouse, P. . (2021). Kepemimpinan: Teori dan Praktik. Jakarta: PT. Indeks Permata Puri Media.
Nugroho, Anto, B., Subyantoro, Arief, dan Siswanti, Y. (2023). Pengaruh Kepemimpinan Transformasional Terhadap Kepercayaan dan Organizational Citizenship Behavior Di Desa Preneur Sriharjo. Strata Social And Humanities Studies, Vol. 1, No. 2, 137–145.
Nurcholis, G., Budi, W. (2020). The Impact of Organizational Culture and Perceived Organizational Support on Employee Engagement. Advances in Social Science, Education and Humanities Research, Vol 395.
Okiwianti, Annisa dan Hastjarjo, T. D. (2018). Peran Organizational Trust Sebagai Variabel Mediator Pada Hubungan Antara Perceived Organizational Support Dan Employee Engagament Pada Karyawan Generasi Y. Universitas Gadjah Mada, 2018 | Diunduh Dari Http://Etd.Repository.Ugm.Ac.Id/.
Phonna, S.S., dan Harmen, H. (2020). Pengaruh Organizational Job Embeddedness dan Perceived Organizational Support Terhadap Work Engagement yang Dimediasi Oleh Trust Pada Karyawan PT. PLN (Persero) Unit Induk Wilayah Aceh. Jurnal Ilmiah Mahasiswa Ekonomi Manajemen, Vol. 5, No. 4, 2020 November: 741-755.
Prasetya, S. G.,Sekarwati, A. (2024, August). Transforming Servant Leadership To Improve Employee Performance: Perspectives On Organizational Commitment. In The Fourth International Conference on Innovations Social Sciences Education and Engineering (Vol. 4, pp. 053-053).
Podsakoff, P. M. et al. (1990). Transformational Leader Behaviors and Their Effects on Followers’ Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors. Leadership Quarterly. Vol. 1 (2): 107-142.
Prastyo, B., Frianto, A. (2020). Pengaruh Perceived Organizational Support Terhadap Kinerja Karyawan Melalui Employee Engagement: Sebuah Studi Literatur. BIMA : Journal of Business and Innovation Management, Volume 3 Nomor 1, Oktober 2020 Pp. 59-72.
Purwanto, E dan Putra, S. . (2024). The Influence Of Organizational Culture, Transformational Leadership Style And Employee Engagement On Job Satisfaction With Organizational Trust As A Mediating Variable PT ISS Indonesia At PT Muria Sumba Manis. Costing: Journal of Economic, Business and Accounting, Volume 7 Nomor 6.
Rhoades, L and Eseinberger, S. I. . (2021). Perceived Supervisor Support: Contributions to Perveived Organizational Support and Employee Retention. Journal of Applied Psychology 87(3).
Robbins, Stephen P. dan Judge, T. A. (2015). Perilaku Organisasi. In Jakarta: Salemba Empat.
Ruslinawati, N., & Prasetya, S. G. (2021). Influence of Organizational Culture, Leadership and Decision Making on Employee Performance at the Ministry of Defense of the Republic of Indonesia. The Management Journal of Binaniaga, 6(1), 41-54.
Saks. (2016). What Do We Really Know About Employee Engagement. Human Resource Development Quarterly Vol. 25 No. 2 Wiley Periodicals, Inc.
Yukl, G. (2016). Kepemimpinan Dalam Organisasi. Edisi Ketujuh. Jakarta: PT Indeks.
Yulivan, I. (2022). Analisis Pengaruh Organizational Trust dan Entrepreneurial Leadership Terhadap Employee Engagement Di Kementerian Pertahanan. Owner: Riset & Jurnal Akuntansi, Volume 6 Nomor 2, April.
Copyright (c) 2025 Sarah Khoerunnisa, Nancy Yusnita, Yayan Hadiyat

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish in this journal agree to the following terms:
- The authors confirm that they are the authors of the submitted article, which will be published (online) in the journal IJABO (International Journal Administration, Business & Organization) by the Asosiasi Ahli Administrasi Indonesia (A3i), Bandung, Indonesia. The author’s name will be evident in the article. The publisher makes all decisions regarding the layout and distribution of the work.
- Authors guarantee that the work is their own original creation and does not infringe any statutory or common-law copyright or any proprietary right of any third party. In case of claims by third parties, authors commit themself to defend the interests of the publisher and shall cover any potential costs.
- Authors retain copyright and grant the journal the right of first publication, with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0). This license allows the redistribution and reuse of papers provided the authorship is properly credited.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., posting it to an institutional repository or publishing it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as this can lead to productive exchanges and earlier and greater citations of published work.