From Physical Space to Digital Systems: Repositioning Government Office Functions in the Era of Automation
Abstract
Digital transformation changes the function and role of government offices from an administrative center to a digital-based center for data integration and cross-unit coordination. This study aims to evaluate the effectiveness of digital government coordination in the city of Bandung and provide recommendations for repositioning the role of offices in the era of automation. With a descriptive literature study method that utilizes academic literature sources, reports from various agencies, and the results of previous research, an overview of digital coordination in various local governments is obtained. The results show that the use of integrated systems such as the Bandung Command Center (BCC) and the Bandung City Government Integrative Data Analytics System (SADIG) improves efficiency, transparency, and accuracy of communication and decision-making. However, its effectiveness is still limited by limited interoperability, low digital literacy of apparatus, and lack of optimal data governance. This study recommends repositioning the role of the office as a data governance center and collaboration facilitator through the establishment of a Data Integration and Collaboration Office unit, strengthening interoperability between SKPDs, and increasing data analysis capacity. The novelty lies in the concept of the office as a data governance manager and digital coordination center that is adaptive to automation.
References
Adelia, N., Ikhlasul Amal, A., & Hidayah, H. F. (2025). Peran Manajemen Perkantoran dalam Meningkatkan Kualitas Pelayanan Administrasi. https://doi.org/10.61132/jbpai.v3i3.1178
Angelika Yanuar Kirana, Mohamad Saifudin, Muhammad Miftachul Mukhlisin, Nina Fatmawati, & Mochammad Isa Ansori. (2023). Transformasi Digital terhadap Sumber Daya Manusia sebagai Upaya Meningkatkan Kapabilitas Perusahaan. Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-Commerce, 2(4), 19–36. https://doi.org/10.30640/digital.v2i4.1707
Aryatama, S., Miswan, M., Fahriyah, F., Pribadi, T., & Suacana, I. W. G. (2024). Enhancing Governance Efficiency through Digital Transformation in Public Services: Lessons from Global Practices. In Global International Journal of Innovative Research (Vol. 2, Issue 5). https://global-us.mellbaou.com/Retrievedfromhttps://global-us.mellbaou.com/index.php/global/article/view/171
Aulia, A. P., & Tambun, K. Y. (2025). Synchronization of Central and Regional Government Policies in Public Services. Indonesian Journal of Public Administration Review, 2(4), 12. https://doi.org/10.47134/par.v2i4.4758
Banagan, T. A. (2025). Automating Data Entry and Capture: A Custom Build Robotic Process Automation Development Approach. www.ijfmr.com
Bannikov, V., Lobunets, T., Buriak, I., Maslyhan, O., & Shevchuk, L. (2022). On the question of the role of project management in the digital transformation of small and medium-sized businesses: essence and innovative potential. Revista Amazonia Investiga, 11(55), 334–343. https://doi.org/10.34069/ai/2022.55.07.35
Chaniago, H. (2023). Investigation of Entrepreneurial Leadership and Digital Transformation: Achieving Business Success in Uncertain Economic Conditions. In J. Technol. Manag. Innov. 2023 (Vol. 18, Issue 2). http://jotmi.org
Chaniago, H. (2025). 1. Manajemen Kantor Kontemporer. Edisi2-Juni2025. Edukasi Riset Digital, PT.
Chaniago, H., & Efawati, Y. (2026). Individual absorptive capacity as a stepping stone for digitalization, digital transformation, and small business performance; Entrepreneurial perspectives. Contaduría y administración, 71(2), 1-36.
Chaniago, H., Hidayat, H., & Efawati, Y. (2025). Intrinsic Motivation and the Use of Artificial Intelligence (AI) in the Public Sector: Evidence from Indonesia. Revista Brasileira de Políticas Públicas, 15(2).
Dwi Pramono, T., Malik Sayuti, A., Rizal Gaffar, M., Studi, P. D., Bisnis, A., & Negeri Bandung, P. (2022). Penilaian Risiko Ergonomi Pada Lingkungan Kerja Perkantoran Menggunakan Metode Rapid Office Strain Assessment (ROSA) Rheyna Ayu Puspitaningrum. https://journal.unesa.ac.id/index.php/jpap
Efawati, Y., & Rinawati, R. (2026). Digital Transformation And Sustainability: Is Peer-To-Peer Lending A Solution?. Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis, 8(1), 054-071.
Efawati, Y., Rachman, A., Andriani, R., & Veranita, M. (2025). Digital Transformation and Organizational Resilience: The Mediating Role of Digital Literacy. International Journal Administration, Business & Organization, 6(3), 457-471.
Efawati, Y. (2024). Peran Budaya Digital dan Kreativitas terhadap Kinerja Karyawan: Apakah Krusial Bagi Perusahaan?. Jurnal Akuntansi Keuangan dan Bisnis, 17(2), 139-150.
Fadiyah Choirunnissa, N., & Oktarina, N. (n.d.). Peran Digitalisasi Dalam Meningkatkan Pelayanan Administratif Kantor. https://doi.org/10.15294/bap.v1i1.278
Gagan Deep. (2023). Digital transformation’s impact on organizational culture. International Journal of Science and Research Archive, 10(2), 396–401. https://doi.org/10.30574/ijsra.2023.10.2.0977
Hidayat, M. N. (2024). Enhancing Accountability And Transparency In Local Governance Through Integrated Information Systems: A Case Study Of Surabaya City, Indonesia. In Desember (Vol. 16, Issue 3).
Indriyulia Ekarini, M. Dr. (2025). 638305-arsitektur-digital-untuk-pemerintahan-mo-62808250.
Ishrat, M., Khan, W., Mohd Faisal, S., & Shamsul Haque Ansari, Md. (2025). Smart Governance and Citizen Engagement Platforms: The Role of Technology in Smart Governance.
Jerab, D., & Mabrouk, T. (2023). “The Evolving Landscape of Organizational Structures: A Contemporary Analysis” 1. https://ssrn.com/abstract=4584643
Judijanto, L., Anggoro, Y., Farawowan, F. F., Suroso, A., & Juliandri Prihadi, D. (2025). Revolusi Digital Dalam Manajemen Sumber Daya Manusia : Mengoptimalkan Teknologi Untuk Pengembangan Karyawan Dan Produktivitas Organisasi. 9(3), 2025.
Kayyisah Fakhirah, & Zaehol Fatah. (2025). Perancangan Sistem Informasi Arsip Dokumen Berbasis Web Pada Dinas Perikanan Banyuwangi. Jurnal Riset Teknik Komputer, 2(3), 33–40. https://doi.org/10.69714/t0rz0117
Kurniawati, M. V., Zulmy, M. F., & Ruldeviyani, Y. (2024). The Optimizing Data Quality in Interagency Data Sharing: A Framework. Jurnal Ilmu Komputer Dan Informasi, 18(1), 47–66. https://doi.org/10.21609/jiki.v18i1.1310
Lahdili, N., & Nyadera Nyaburi, I. (2025). Steering the AI Revolution in Local Governments: Merits and Demerits.
Mehran, D., Poirier, E. A., & Forgues, D. (2022). Impact Of Fragmentation On Value Generation-Towards A Bim-Enabled Lean Framework. 30th Annual Conference of the International Group for Lean Construction, IGLC 2022, 1165–1176. https://doi.org/10.24928/2022/0229
Meydiana, K., Putri, H., & Werdini, Y. E. (2025). Artificial Intelligence Adoption, Job Insecurity, and Psychological Resilience: Challenges for Employee Adaptation in Future Work Environments. 1(5). http://ijiss.americanjournal.us/index.php/ijiss
Muhamad Holik, N., Sumpeno, S., & Rachmadi Fuad, R. (2025). Prototipe Sistem Pendukung Keputusan Terintegrasi Model Ner Untuk Validasi Dan Penetapan Pemuktahiran Data ASN. Jurnal Teknologi Informasi Dan Ilmu Komputer, 12.
Mutiara Sopari, R., Darojatul Alawiyah, W., Gegerkalong Hilir, J., Parongpong, K., Bandung Barat, K., & Barat, J. (2024). Integrasi Office Automation System Dalam Meningkatkan Produktivitas Kerja Karyawan PT X Integration Of Office Automation System In Improving The Work Productivity Of PT X Program studi D4 Administrasi Bisnis, Jurusan Administrasi Niaga Politeknik Negeri Bandung. Jurnal Transformasi Bisnis Digital (JUTRABIDI), 1(3), 28–46. https://doi.org/10.61132/jutrabidi.v1i2.133
Naffis Ayyasy, A., & Maelani, S. (2024). Tantangan Kompetensi SDM dalam Menghadapi Era Digital: Sebuah Literatur Review.
Nathalie Aurelia Simangunsong, & Tri Kartika Pertiwi. (2025). Koordinasi Administratif Lintas Unit : Menjaga Alur Kerja dalam Struktur Organsasi Bertingkat di PT. Swabina Gatra. Jurnal Pengabdian Masyarakat Indonesia, 4(2), 226–235. https://doi.org/10.55606/jpmi.v4i2.5344
Ni Ketut Lasmini, Luh Putu Inten Rumini, I Gusti Ngurah Sanjaya, Ni Ketut Narti, & Sagung Mas Suryaniadi. (2023). E-office implementation to support office administration activities. World Journal of Advanced Research and Reviews, 20(1), 227–229. https://doi.org/10.30574/wjarr.2023.20.1.2011
Nurnovianti, C., & Karniawati, N. (2024). Article Efektivitas Aplikasi E-Kelurahan di Kota Bandung (Vol. 6).
Nurain, A., Chaniago, H., & Efawati, Y. (2024). Digital Behavior and Impact on Employee Performance: Evidence from Indonesia. Journal of Technology Management & Innovation, 19(3), 15-27.
Paul Enebeli, J. (2024). Application Of Information Communication Technology (Ict) In General Office Administration. Global Journal of Pure and Applied Sciences, 30(3), 375–381. https://doi.org/10.4314/gjpas.v30i3.12
Prayitno, A. (2023). Jurnal Sosial Sains dan Komunikasi (Ju-SoSAK) Digitalization in Administration Business : Opportunities and Challenges in the Technology Era under a Creative Commons Attribution-Non Commercial 4.0 International License (CC BY-NC 4.0). https://jurnal.seaninstitute.or.id/index.php/sosak
Rakhmawati, R., Dwi Wahyuni, E. R., Khoiriyah, W., Susanti, T., & Purnamasari, D. N. (2023). Open Journal System (OJS) As An Office Automation Model. Diplomatika: Jurnal Kearsipan Terapan, 5(1), 1. https://doi.org/10.22146/diplomatika.68200
Razak, Q., Ali Baig, M., Parveen, S., & Ahmed Soomro, A. (2025). The Critical Review of Social Sciences Studies The Integration of Robotic Process Automation (RPA) in HR Operations: A Game Changer for Efficiency. The Critical Review of Social Sciences Studies, 3(3), 2025. https://thecrsss.com/index.php/Journal/about
Rezeky, S., Husnita, I., & Karlina, N. (2024). Kapasitas Organisasi Desa Suci Dalam Upaya Digitalisasi Data Desa. In Jambura Journal of Community Empowerment (JJCE) (Vol. 5, Issue 5).
Rivany, D., Rivai Zainal, V., & Hakim, A. (2025). Transformation of Human Resource Job Description in the Digital Era: Case Study at PT Jatelindo Perkasa Abadi. https://doi.org/10.38035/jim.v4i3
Rochamwati, R., & Salman, M. (2023). Design of Risk Management in SPBE Infrastructure Based on PAN-RB Ministerial Regulation Number 5 of 2020 (Case Study: XYZ Institution). Jurnal Teknologi Informasi Dan Pendidikan, 16(2), 41–55. https://doi.org/10.24036/jtip.v16i2.724
Setiawan Riatmaja, D., Wonmaly, W., Djunaidi, F. G., Indra Hermanu, A., Arif, M., Hakim, A., & Manuhutu, A. (2025). Manajemen Proyek Modern : Memanfaatkan Tools Digital Untuk Efisiensi Maksimal (Vol. 5, Issue 4).
Setiawan, I., Derenov, N., & Arti, B. (2024). Hubungan Inovasi Pemerintahan Terhadap Restrukturisasi Pemerintahan Di Indonesia. Jurnal Ilmiah Administrasi Pemerintahan Daerah, 14(2), 234–248. https://doi.org/10.33701/jiapd.v14i2
Shankar Mishra, M., Singh, N. Dr., & Jaiswar, S. Dr. (2025). Advanced Digital Communication Strategies: A Comprehensive Analysis. International Journal Of Latest Technology In Engineering, Management & Applied Science (Ijltemas), Xiv.
Sharma, R. (2025). Business Communication in the Age of Information Technology. International Journal Of Scientific Research In Engineering And Management, 09(04), 1–9. https://doi.org/10.55041/ijsrem46287
Sifa Yusnita, M., & Gusrianisa, R. (2025). Peran Teknologi dalam Meningkatkan Pola Komunikasi dan Dampaknya terhadap Kinerja Pegawai di Kantor Desa Cikole. 13(1), 86–100.
Sofyan, A. (2024). Digital Innovation In Public Service Delivery: An Implementation Study Of Smart City Initiatives In Bandung City, Indonesia. In Desember (Vol. 16, Issue 3).
Sri Wulan, T., Ayu Permata Devi, P., Kurniati, D., PGRI Banten, P., Sri Wulan Jl Serang-Cilegon NoKM, T., & Kramatwatu Kabupaten Serang, K. (2024). Digital Tranformation and Impact on Organizational Change and Performance. Journal of Economic Education and Entrepreneurship Studies, 5(1), 2024. https://journal.unm.ac.id/index.php/JE3S/index
Sungudi, Arifuddin Uksan, & Binsar Y.W Siahaan. (2024). Sinergitas Aparat Teritorial Dan Pemerintah Daerah Dalam Pemberdayaan Wilayah Pertahanan Di Era Digital. Publikauma : Jurnal Administrasi Publik Universitas Medan Area, 12(2). https://doi.org/10.31289/publika.v12i2.12855
Syafira, P. M., Jatnika, D. A., & Darmawan, I. (2022). Penerapan E-Government Melalui Aplikasi Real Time Berbagi Informasi (Arimbi) Di Kota Bandung Tahun 2019-2020 (Studi Pada Dinas Komunikasi Dan Informatika Kota Bandung). 2.
Tengku Darmansah, Ahmad Rifa’i, Indah Mayasari, Anti Annisa, & Aisyah Oktaviana. (2024). Peran Teknologi Informasi Dalam Transformasi Persuratan Organisasi Di Era Digital Di MTS Insan Cita Medan. MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi Dan Bisnis, 2(3), 68–78. https://doi.org/10.59246/muqaddimah.v2i3.887
Widodo, E. (2025). Digitalization and the Changing Role of Management Control: Business Literacy Perspective and Theoretical Review. https://ejournal.mandalanursa.org/index.php/Bisnis
Copyright (c) 2026 Mirelle Gavania Addiba; Rhesyakha Syadza Syach
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish in this journal agree to the following terms:
- The authors confirm that they are the authors of the submitted article, which will be published (online) in the journal IJABO (International Journal Administration, Business & Organization) by the Asosiasi Ahli Administrasi Indonesia (A3i), Bandung, Indonesia. The author’s name will be evident in the article. The publisher makes all decisions regarding the layout and distribution of the work.
- Authors guarantee that the work is their own original creation and does not infringe any statutory or common-law copyright or any proprietary right of any third party. In case of claims by third parties, authors commit themself to defend the interests of the publisher and shall cover any potential costs.
- Authors retain copyright and grant the journal the right of first publication, with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0). This license allows the redistribution and reuse of papers provided the authorship is properly credited.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., posting it to an institutional repository or publishing it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as this can lead to productive exchanges and earlier and greater citations of published work.
