Evaluation of the Tax-Free Parking Policy Improving Quality of Public Services in Jember Regency
Abstract
This study aims to evaluate the free parking policy implemented in Jember Regency and its impact on the quality of public services and the local economy. This policy was launched to reduce the burden on the community in paying parking fees and to increase population mobility. Using a qualitative approach, this study analyses data through field observations and documentation studies. The results of the study show that this policy has succeeded in reducing the financial burden on the community and improving accessibility to public facilities. However, there are challenges related to the decline in regional revenue from the parking sector, which needs to be offset by other alternative sources of revenue, such as regional taxes. This study suggests the need for periodic evaluations to ensure the sustainability of this policy and its positive impact on the local economy and public infrastructure. A comprehensive evaluation will be crucial to assess the effectiveness of this policy in the long term.
References
Andry, J., Lee, F., Geasela, Y., Kamila, A., Meyliana, S., & Winata, S. (2024). Rancang Bangun Aplikasi Member Parkir Terintegrasi Dengan Kartu Tanda Mahasiswa. Konstelasi Konvergensi Teknologi Dan Sistem Informasi, 4(2). Https://Doi.Org/10.24002/Konstelasi.V4i2.10129
Anisa, S., Aulia, S., Indah, A., Dipa, M., & Panorama, M. (2024). Analisis Peran Infrastruktur Dalam Pertumbuhan Ekonomi Pembangunan Di Kota Palembang. Jurnal Publikasi Ekonomi Dan Akuntansi, 4(1), 36-54. Https://Doi.Org/10.51903/Jupea.V4i1.2435
Annas, A. And Rusnaedy, Z. (2019). Evaluasi Kebijakan Tata Ruang Dan Bangunan Reklamasi Pantai Metro Tanjung Bunga Kota Makassar. Journal Of Government And Civil Society, 3(2), 117. Https://Doi.Org/10.31000/Jgcs.V3i2.1948
Annas, A., & Rusnaedy, Z. (2019). Responsivitas kebijakan pelayanan publik dalam memenuhi kebutuhan masyarakat. Jurnal Administrasi Publik, 9(2), 123–134.
Apriliano, J. (2022). Mewujudkan Good Governance Melalui Pelayanan Publik Di Desa Lise.. Https://Doi.Org/10.31219/Osf.Io/Dvka2
Bahl, R., & Bird, R. M. (2008). Subnational taxes in developing countries: The way forward. Public Budgeting & Finance, 28(4), 1–25. https://doi.org/10.1111/j.1540-5850.2008.00914.x
Chaniago, H., Hidayat, H., & Efawati, Y. (2025). Intrinsic Motivation and the Use of Artificial Intelligence (AI) in the Public Sector: Evidence from Indonesia. Revista Brasileira de Políticas Públicas, 15(2).
Dewi, K. And Sumabrata, R. (2023). Simulasi Penerapan Kebijakan Sistem Transportasi Perkotaan Menggunakan Software Pluto. Intecoms Journal Of Information Technology And Computer Science, 6(1), 398-405. Https://Doi.Org/10.31539/Intecoms.V6i1.6125
Dunn, W. N. (2018). Public policy analysis (6th ed.). New York, NY: Routledge.
Dye, T. R. (2013). Understanding public policy (14th ed.). Boston, MA: Pearson.
Fatmawati, V., Setiaji, P., & Latifah, N. (2025). Smart Parking And Terminal Management Sistem Retribusi Berbasis Web Di Bakalan Krapyak. Jekin - Jurnal Teknik Informatika, 5(1), 432-444. Https://Doi.Org/10.58794/Jekin.V5i1.1316
Hanif, N. (2024). Tantangan Mobilitas Berkelanjutan Sebagai Mitigasi Perubahan Iklim Di Indonesia. Journal Of Government (Kajian Manajemen Pemerintahan Dan Otonomi Daerah), 10(1), 113-124. Https://Doi.Org/10.52447/Gov.V10i1.8098
Kusnadi, N. (2025). Pengaruh Pelayanan Publik Terhadap Kepuasan Masyarakat Di Dinas Perindustrian Dan Perdagangan Provinsi Bali (Studi Kasus Bidang Perdagangan Luar Negeri). Shkr. Https://Doi.Org/10.61292/Shkr.277
Kusumawardhana, I. (2023). A Dynamic System Approach: Modalitas Kontrol Pemerintah Terhadap Agenda Pembangunan Di Negara Berkembang. Thejournalish Social And Government, 4(2), 146-162. Https://Doi.Org/10.55314/Tsg.V4i2.478
Mulyadi, B. And Iskandar, I. (2022). Realisasi Pelaksanaan Kebijakan Pemungutan Retribusi Tempat Khusus Parkir Sebagai Sumber Pendapatan Asli Daerah Pada Dinas Perhubungan Kabupaten Bulungan. Prediksi Jurnal Administrasi Dan Kebijakan, 21(2), 141. Https://Doi.Org/10.31293/Pd.V21i2.6439
Osborne, S. P. (2010). The new public governance? Emerging perspectives on the theory and practice of public governance. London: Routledge.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
Pasolong, Harbani. (2020). Metode Penelitian Administrasi Publik. Bandung: Alfabeta
Rahayu, S., Handayani, R., & Febriaty, H. (2023). Potensi Retribusi Parkir Terhadap Pendapatan Asli Daerah Kota Medan, Sebelum Dan Sesudah Penerapan E-Parkir. Owner, 7(4), 2702-2711. Https://Doi.Org/10.33395/Owner.V7i4.1936
Ramdhan, M., Ismail, I., & Pananrangi, A. (2024). Implementasi Kebijakan Penyelenggaraan Retribusi Parkir Dalam Perspektif Good Governance Di Kabupaten Sinjai. Adm, 2(2), 47-53. Https://Doi.Org/10.35965/Pja.V2i2.5149
Ridwan, A. (2021). Implementasi Peraturan Daerah Nomor IX Tahun 2010 Tentang Kebijakan Retribusi Parkir Tepi Jalan Dalam Meningkatkan Pendapatan Asli Daerah. JP, 1(1), 68-97. Https://Doi.Org/10.15642/Politique.2021.1.1.68-97
Rossi, P. H., Lipsey, M. W., & Freeman, H. E. (2004). Evaluation: A systematic approach (7th ed.). Thousand Oaks, CA: Sage Publications.
Saputra, P. And Safitri, R. (2020). Implementasi Kebijakan Retribusi Parkir Di Tepi Jalan Umum Kota Pangkalpinang. JSHP ( Jurnal Sosial Humaniora Dan Pendidikan), 4(2). Https://Doi.Org/10.32487/Jshp.V4i2.841
Setiadewi, T. And Widnyani, I. (2019). Implementasi Kebijakan Retribusi Pelayanan Parkir Tepi Jalan Umum Dalam Peningkatan Pendapatan Asli Daerah (Pad) Di Kabupaten Klungkung. Jurnal Widya Publika, 7(1), 25-37. Https://Doi.Org/10.47329/Widyapublika.V7i1.627
Witjaksono, D. And Wibawani, S. (2023). Implementasi Kebijakan Kerjasama Pengelolaan Parkir. Jurnal Kebijakan Publik, 14(4), 414. Https://Doi.Org/10.31258/Jkp.V14i4.8330
Copyright (c) 2026 Yaen Miftakhul Laily, Senato Erasandi, Fajri Maulana, Muhamad Nanda Al Hakim Akbar
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish in this journal agree to the following terms:
- The authors confirm that they are the authors of the submitted article, which will be published (online) in the journal IJABO (International Journal Administration, Business & Organization) by the Asosiasi Ahli Administrasi Indonesia (A3i), Bandung, Indonesia. The author’s name will be evident in the article. The publisher makes all decisions regarding the layout and distribution of the work.
- Authors guarantee that the work is their own original creation and does not infringe any statutory or common-law copyright or any proprietary right of any third party. In case of claims by third parties, authors commit themself to defend the interests of the publisher and shall cover any potential costs.
- Authors retain copyright and grant the journal the right of first publication, with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0). This license allows the redistribution and reuse of papers provided the authorship is properly credited.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., posting it to an institutional repository or publishing it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as this can lead to productive exchanges and earlier and greater citations of published work.
