The Effect of Consumer Loyalty to Make Repeat Purchases on Winmilk Products in Cimahi, Indonesia
Abstract
This research article was prepared with the aim of finding out and analyzing the effect of consumer loyalty to make repeat purchases on Winmilk Products in Cimahi. The research method used is descriptive quantitative. The population in this study were all consumers of HIMAJAS. Data collection techniques were carried out by distributing questionnaires (gform) to 110 respondents. The analytical method used is Validity and Reliability Test, Normality, Simple Regression, and Hypothesis Testing. The results showed that consumer loyalty had a positive effect on consumer repurchase interest in Winmilk food products in Cimahi City. Consumer loyalty contributes 61% to consumer repurchase interest from this research.
References
Abdullah, T & Tantri, F. (2018). Manajemen Pemasaran Cetakan ke-7. Rajawali Pers. Jakarta.
Ahmad, Syarif. (2020). Faktor-faktor ysng Menentukan Loyalitas Pelanggan, International Journal Administration, Business and Organization, 2020, Vol. 1 (1), 2020:10-17.
Alhafiz, M. P. (2021). Menakar Peluang Bisnis Kuliner di Gading Serpong. Retreieved from https://www.marketeers.com/menakar-peluang-bisnis-kuliner-di-gading-serpong
Awi, Y. L., & Chaipoopirutana, S. (2014). A Study of Factors Affecting Consumer's Repurchase Intention toward XYZ Restaurant in Myanmar. International Conference on Trends in Economics, Humanities, and Management.
Chairy, & Yantini. (2011). Pengaruh Harga dan Kualitas Produk Terhadap Kepuasan dan Loyalitas Mahasiswa Fakultas Ekonomi Universitas Tarumanegara. Jurnal Manajemen.
Chaniago, Harmon (2021a). Understanding purchase motives to increase revenue growth: A study of nanostores in Indonesia. Innovative Marketing , 17(4), 1-12. doi:10.21511/im.17(4).2021.01
Chaniago, Harmon. (2020). Analisis Kualitas Pelayanan, Kualitas Produk, dan Harga pada Loyalitas Konsumen Nano Store. International Journal Administration, Business and Organization, Vol. 1 (2), 2020: 59-69
Chaniago, Harmon. (2021b). Manajemen Ritel & Implementasinya. Bandung: Edukasi Riset Digital PT
Chaniago, Harmon., Mulyawan, Iwan., Suhaeni, Tintin and Jumiyani, Rahil. (2019). Faktor Kunci Keberhasilan Ritel Modern di Indonesia. Jurnal Akuntansi Ekonomi dan Manajemen Bisnis. Vol 7(2), page 201-208.
Griffin, Jill. (2005). Customer Loyalty : Bagaimana Menumbuhkan & Mempertahankan Kesetiaan Pelanggan (Edisi Revisi dan Terbaru). Penerbit Erlangga. Jakarta.
Hasan, Ali. (2013). Marketing dan Kasus-kasus Pilihan, Cetakan Kedua. CAPS(Center for Academic Publishing Service). Yogyakarta.
Joseph, O., Onyemachi, Lilian, K.-O., & Okpara, M. (2012). Analysis of the Determinants of Repurchase Intention of Soap Products of an Agribusiness Firm on Abia State, Nigeria. Journal of Economics and Sustainable Development.
Kotler, & Keller. (2013). Marketing Management 15th Edition. Pearson.
Nawawi, Mufti, & Mega. (2021). Pengaruh Strategi, Inovasi, dan Pengembangan UMKM pada Bidang Kuliner di Kota Bandung Pada Masa Covid-19. International Journal Administration, Business and Organization, 2021, Vol. 2 (3), 23-30.
Oliver, R. L. (2014). Satisfaction : A Behavioral Perpective on The Customer McGraw-Hill Series in Marketing. McGraw Hill. New York.
Pupuani, N. W., & Sulistyawati, E. (2013). Pengaruh Bauran Pemasaran Terhadap Kepuasan Konsumen dan Perilaku Pembelian Ulang (Studi Kasus pada Produk Pasta Gigi Merek Pepsodent di Kota Denpasar). E-Jurnal Management.
Puspaningrum, Rheyna Ayu. (2022). Faktor yang Mempengaruhi Minat Beli Konsumen Terhadap E-Commerce GoFood di Era Covid-19 (Studi pada Masyarakat di Kota Bandung, Indonesia). International Journal Administration, Business and Organization, Vol. 3 (1), 29-40.
Copyright (c) 2023 Lisana Sidqin Alya Amiin

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish in this journal agree to the following terms:
- The authors confirm that they are the authors of the submitted article, which will be published (online) in the journal IJABO (International Journal Administration, Business & Organization) by the Asosiasi Ahli Administrasi Indonesia (A3i), Bandung, Indonesia. The author’s name will be evident in the article. The publisher makes all decisions regarding the layout and distribution of the work.
- Authors guarantee that the work is their own original creation and does not infringe any statutory or common-law copyright or any proprietary right of any third party. In case of claims by third parties, authors commit themself to defend the interests of the publisher and shall cover any potential costs.
- Authors retain copyright and grant the journal the right of first publication, with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0). This license allows the redistribution and reuse of papers provided the authorship is properly credited.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., posting it to an institutional repository or publishing it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as this can lead to productive exchanges and earlier and greater citations of published work.