The Effect Of Corporate Social Responsibility On Corporate Image Of PT Pertamina Geothermal Energy Area Kamojang (Study of the Kamojang Regional Communities)
Abstract
This study aims to find out how Corporate Social Responsibility (CSR) and the corporate image of PT Pertamina Geothermal Energy Area Kamojang are, and how much influence CSR has on the corporate image of PT Pertamina Geothermal Energy Area Kamojang. This study used an explanatory survey method with a sample of 177 which were analyzed using descriptive statistics and simple linear regression. The results of the study stated that the influence of Corporate Social Responsibility on corporate image was 19.6%, while the remaining 80.4% was influenced by other factors. This research can be improved again by adding other variables and increasing the sample size and involving more stakeholders such as company employees and managers.
References
Al Mubarak, Z., Ben Hamed, A., & Al Mubarak, M. (2019). Impact of Corporate Social Responsibility on Bank’s Corporate Image. Social Responsibility Journal, 15(5), 710-722.
Carroll, A. B. (1991). The Pyramid of Corporate Social Responsibility: Toward The Moral Management of Organizational Stakeholders. Business Horizons, 34(4), 39-48.
Carroll, A. B. (2016). Carroll’s pyramid of CSR: taking another look. International Journal of Corporate Social Responsibility, 1(1), 1-8.
Coombs, W. T., & Holladay, S. J. (2011). Managing Corporate Social Responsibility: A communication approach. John Wiley & Sons.
Djumaty, B. L., & Dey, N. P. H. (2018). Persepsi Masyarakat Terhadap Rencana Pembangunan Pembangkit Listrik Tenaga Panas Bumi (PLTP) Di Desa Idamdehe, Kabupaten Halmahera Barat, Provinsi Maluku Utara. Civic-Culture: Jurnal Ilmu Pendidikan PKN dan Sosial Budaya, 2(2).
Fadun, S. O. (2014). Corporate Social Responsibility (CSR) Practices and Stakeholders Expectations: The Nigerian Perspectives. Research in Business and Management, 1(2), 13-31.
Gege, R. (2014). Theory And Concept Of Business Ethic In International Relations Studies. Global and Policy Journal of International Relations, 2(02).
Gursida, H., & Harmon, H. (2017). Business and Financial Research Methods. Concept and Implementation (Metode Penelitian Bisnis dan Keuangan. Konsep dan Implementasinya; in Indonesian). Bogor: Paspi.
Indrasari, M. (2019). Pemasaran Dan Kepuasan Pelanggan. Surabaya: Unitomo Press.
Ismail, M. (2009). Corporate Social Responsibility And Its Role In Community Development: An International Perspective. Journal of International social research, 2(9).
Lee, E. M., & Yoon, S. J. (2018). The Effect Of Customer Citizenship In Corporate Social Responsibility (CSR) Activities on Purchase Intention: The Important Role of The CSR Image. Social Responsibility Journal, 14(4), 753-763.
Mandina, S. P., Maravire, C. V., & Masere, V. S. (2014). Effectiveness Of Corporate Social Responsibility In Enhancing Company Image. Journal of Applied Business and Economics, 16(3), 152-170.
Maulyan, F. F., Drajat, D. Y., Angliawati, R. Y., & Sandini, D. (2022). Pengaruh Service Excellent Terhadap Citra Perusahaan dan Loyalitas Pelanggan: Theoretical Review. Jurnal Sains Manajemen, 4(1), 8-17.
Özkan, P., Süer, S., Keser, İ. K., & Kocakoç, İ. D. (2020). The Effect of Service Quality and Customer Satisfaction on Customer Loyalty: The Mediation of Perceived Value of Services, Corporate Image, and Corporate Reputation. International Journal of Bank Marketing, 38(2), 384-405.
Permana, M. S., & Hamdani, H. (2015). Pengaruh Kegiatan Geothermal Terhadap Keanekaragaman Ikan Di Aliran Sungai Cikaro, Kabupaten Bandung. Jurnal Perikanan Kelautan, 6(2 (1)).
Prasetyo, M. B. (2023). CSR Sebagai Komitmen Pelaksanaan Prinsip Responsibility Perusahaan Umum Daerah Tirta Bahari Kota Tegal. Jurnal Bisnis dan Manajemen (JURBISMAN), 1(1), 141-156.
Rifa'i, K. (2019). Membangun loyalitas pelanggan. Jember: IAIN Jember
Rondonuwu, S. (2018). Peran Public Relations Terhadap Meningkatkan Citra Perusahaan PT. Trakindo Manado. Jurnal Administrasi Publik, 3(42).
Ruslan, R. (2016). Manajemen Public Relations & Media Komunikasi: Konsepsi dan Aplikasi. Rajawali Press.
Shirley, H. (1995). Public Relations: an introduction. Thomson Learning.
Situmeang, I. V. O. (2016). Corporate Social Responsibility Dipandang Dari Perspektif Komunikasi Organisasi. Yogyakarta: Ekuilibria.
Woldeamanuel, A. (2022). The Effect Of Corporate Social Responsibility On Corporate Image: A Case Of Brother Group International (Bgi) Ethiopia Plc In Hawassa City (Doctoral Dissertation, Hu)
Copyright (c) 2023 Fajar Fathul Amin; Adi Rahmadi

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish in this journal agree to the following terms:
- The authors confirm that they are the authors of the submitted article, which will be published (online) in the journal IJABO (International Journal Administration, Business & Organization) by the Asosiasi Ahli Administrasi Indonesia (A3i), Bandung, Indonesia. The author’s name will be evident in the article. The publisher makes all decisions regarding the layout and distribution of the work.
- Authors guarantee that the work is their own original creation and does not infringe any statutory or common-law copyright or any proprietary right of any third party. In case of claims by third parties, authors commit themself to defend the interests of the publisher and shall cover any potential costs.
- Authors retain copyright and grant the journal the right of first publication, with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0). This license allows the redistribution and reuse of papers provided the authorship is properly credited.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., posting it to an institutional repository or publishing it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as this can lead to productive exchanges and earlier and greater citations of published work.