The Influence of Digital Marketing on Fashion Business Consumer Satisfaction

  • Natasya Anjelina Dewi Politeknik Negeri Bandung
Keywords: Digital marketing, Customer satisfaction, Fashion business

Abstract

This study aims to analyze the influence of digital marketing on consumer satisfaction in the fashion business. Respondents as many as 120 students from various regions in Bandung Raya, Indonesia participated in this study. The research method used is a quantitative approach to analyze respondent data, and a descriptive survey was used. Data were collected through a questionnaire that evaluated students' understanding of digital marketing and their level of satisfaction with online fashion businesses. The results of a simple regression analysis showed a significant influence of digital marketing on consumer satisfaction, with a coefficient of determination of 55.8%. This study provides insight that digital marketing plays a crucial role in influencing consumer satisfaction in the fashion business, especially among students. The practical implications of these findings can help fashion companies optimize their digital marketing strategies.

References

Abigael, T., & Renny, D. (2023). Pemanfaatan Platform Digital Sebagai Sarana Pemasaran Bagi Umkm. Jurnal Pendidikan Tata Niaga (JPTN), 11(3).

Chaniago, H. (2021). Manajemen Ritel dan Implementasinya. Bandung, Indonesia: Edukasi Riset Digital, PT.

Chaniago, H., & Efawati, Y. (2022). The implementation of integrated marketing communication on retail business: Moslem consumers' perceptions. International Journal of Business and Globalisation, 30(2), 187-206. https://doi.org/10.1504/IJBG.2022.122664

Chaniago, H., Muharam, H., & Efawati, Y. (2023). Metode Riset Bisnis dan Permodelan. Bandung: Edukasi Riset Digital, PT.

Chaniago, H., & Efawati, Y. (2024). Individual Innovative Behavior Model: The Role of Entrepreneurial Leadership in Uncertain Times. Quality-Access to Success, 25(202).

Chaniago, H. (2023). Investigation of entrepreneurial leadership and digital transformation: Achieving business success in uncertain economic conditions. Journal of technology management & innovation, 18(2), 18-27.

Chaniago, H. (2022a). Purchase motives of retail consumers nanostores: Evidence from Indonesia. Calitatea, 23(186), 98-103.

Chaniago, H. (2022b). The effect innovation cloning to small business success: entrepreneurial perspective. Journal of Innovation and Entrepreneurship, 11(1), 52.

Easey, M. (2009). Fashion Marketing (3rd ed.). In Journal of Fashion Marketing and Management: An International Journal (Vol. 13, Issue 3). https://doi.org/10.1108/13612020910974564

Efawati, Y. (2023). Model Mediasi Lintas Level Pengaruh Kepemimpinan Kewirausahaan Terhadap Kinerja Perusahaan Subsektor Fesyen Kota Bandung Jawa Barat (Doctoral dissertation, Universitas Pendidikan Indonesia).

Efawati, Y., & Hermawan, N. J. (2020). Making Sense Of The “Product Attributes” Trends: A Review Of Consumers Drink Choice Behavior And Industry Implications. International Journal Administration, Business & Organization, 1(2), 28-37. https://doi.org/10.61242/ijabo.20.35

Efawati, Y., Rifaturrahman, R. F., & Chaniago, H. (2024). The Effect Of E-Service Quality On Repurchase Interests Of The Online Shopping Shopee Indonesia. Jurnal Ekonomika dan Manajemen, 13(1), 8-25. https://doi.org/10.36080/jem.v13i1.2846

Efawati, Y., Ahman, E., & Chaniago, H. (2021, September). The effect of entrepreneurial leadership on firm innovation through innovative work behavior. In 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020) (pp. 188-194). Atlantis Press. https://doi.org/10.2991/aebmr.k.210831.037

Efawati, Y., Rifaturrahman, R. F., & Chaniago, H. (2024). The Effect Of E-Service Quality On Repurchase Interests Of The Online Shopping Shopee Indonesia. Jurnal Ekonomika dan Manajemen, 13(1), 8-25. https://doi.org/10.36080/jem.v13i1.2846

Efawati, Y., & Harmon, H. (2018). The Strategies of Small Business in Floriculture Industry. In of the 2nd Global Conference on Business, Management and Entrepreneurship (GCBME 2017)-Increasing Management Relevance and Competitiveness (pp. 118-124). https://doi.org/10.5220/0007115801180124

Efawati, Y. (2016). Faktor Penentu Keberhasilan Pasar Fashion Tradisional. Jurnal Riset Bisnis Dan Investasi, 2(1), 13-13.

Kannan, P.K., & Hongshuang, L. (2016). Digital marketing: A Framework, Review and Research Agenda. International Journal of Research in Marketing.

Maimun, P. A. (2022). The Effect of Product Quality on Consumer Satisfaction at Bakso Cuanki Serayu in Bandung, Indonesia. International Journal Administration, Business and Organization (IJABO) |, 3(3), 46–57. https://ijabo.a3i.or.id

Malik, R. (2017). Impact of Digital Marketing on Youth Buying Behaviour at Big Bazaar in Udupi. International Journal for Innovative Research in Science & Technology (IJIRST),.

Muktiono, K. V. (2014). Pengaruh Kualitas Pelayanan Inti Dan Kualitas Pelayanan Periferal Terhadap Kepuasan Pelanggan Serta Dampaknya Terhadap Minat Word Of Mouth Pada Bengkel PT. Nasmoco Gombel Semarang. Diponegoro Journal of Management.

Munandar, A., & Efawati, Y. (2020). Identification on Brand Loyalty (Study on Honda motorcycle namely Mega Pro). International Journal Administration, Business & Organization, 1(1), 25-31. https://doi.org/10.61242/ijabo.20.21

Muharam, H., Chaniago, H., Endraria, E., & Harun, A. B. (2021). E-service quality, customer trust and satisfaction: market place consumer loyalty analysis. Jurnal Minds: Manajemen Ide dan Inspirasi, 8(2), 237-254.

Nuraini, A., Chaniago, H., & Efawati, Y. (2024). Digital Behavior and Impact on Employee Performance: Evidence from Indonesia. Journal of Technology Management & Innovation, 19(3), 15-27.

Novyantri, R., & Setiawardani, M. (2021). The Effect Of E-Service Quality On Customer Loyalty With Customer Satisfaction As A Mediation Variable On Dana’s Digital Wallet (Study On Dana Users). International Journal Administration, Business & Organization, 2(3), 49-58. https://doi.org/10.61242/ijabo.21.174

Patrutiu-Baltes. (2016). Inbound Marketing - the most important digital marketing strategy. Bulletin of the Transilvania University of Braşov, 9(Inbound Marketing-the most important digital marketing strategy. 61–68.

Pradiani, T. (2018). Pengaruh Sistem Pemasaran Digital Marketing Terhadap Peningkatan Volume Penjualan Hasil Industri Rumahan. Jurnal Ilmiah Bisnis Dan Ekonomi Asia, 46–53.

Rachmat, & Nanang Juhandi. (2020). Urgency of Service Quality for Transportation Passengers. International Journal Administration, Business & Organization, 1(1), 41-48. https://doi.org/10.61242/ijabo.20.23

Rachman, A., Efawati, Y., & Anmoel, J. T. (2024). Understanding The Role Of Fomo (Fear Of Missing Out) In Impulse Purchase For Smes. Riset: Jurnal Aplikasi Ekonomi Akuntansi Dan Bisnis, 6(2), 117-134.

Razak, A. A., & Shamsudin, M. F. (2019). The influence of atmospheric experience on Theme Park Tourist’s satisfaction and loyalty in Malaysia. International Journal of Innovation, Creativity and Change, 6(9), 10–20.

Selvia, N. (2022). The Effect of Cashless Payment Facilities in The Dipatiukur Culinary Area of Bandung City on Consumer Satisfaction. International Journal Administration, Business and Organization (IJABO) |, 3(2), 32–42. https://ijabo.a3i.or.id

Soegoto, A. S. (2013). 1748-ID-persepsi-nilai-dan-kepercayaan-terhadap-kepuasan-dan-dampaknya-terhadap-loyalita. Jurnal Ilmiah Fokus Ekonomi, Manajemen Bisnis Dan Akuntansi (EMBA), 1(3), 1271–1283. https://doi.org/10.35794/emba.v1i3.2548

Svendsen, L. (2006). Fashion: A Philosophy. London: Reaktion Books.

Thariq, F., & Efawati, Y. (2024). The Influence of Website Quality on Buying Interest Consumer. International Journal Administration, Business & Organization, 5(3), 64-74.

Published
2024-12-30
How to Cite
Anjelina Dewi, N. (2024). The Influence of Digital Marketing on Fashion Business Consumer Satisfaction . International Journal Administration, Business & Organization, 5(5), 142-150. https://doi.org/10.61242/ijabo.24.352
Section
Research Articles