The Effect of Accessibility and Facilities on Halsean Coffee & Resto's Consumer Satisfaction
Abstract
Currently, enjoying coffee has become a lifestyle for the community, this makes coffee shops one of the promising businesses in Indonesia. But it is undeniable, business people must pay attention to supporting factors such as access, facilities and other factors in building a coffee shop. Therefore, this study was made with the aim of examining the effect of accessibility, facilities, and customer satisfaction at Halsean Coffee & Resto. This study uses an explanatory method with a quantitative approach. A total of 300 visitors to Halsean Coffee & Resto in Cimahi and surrounding areas were involved in this research. Data analysis in this study used frequency analysis, factor analysis, data normality analysis, and simple regression analysis with the help of SPSS v.24 software. The results of data analysis found that accessibility has a negative and insignificant direction on customer satisfaction, on the contrary, facilities have a positive and significant direction on customer satisfaction.
References
Annida Khoiriani. (2021). The Influence of Motivation and Work Ability on Job Satisfaction and Performance of Restaurant Employees in the City of Tourism in Yogyakarta, Indonesia. International Journal Administration Business & Organization, 2(1), 31-43. Retrieved from https://ijabo.a3i.or.id/index.php/ijabo/article/view/158
Arifin, J. N., & Yusuf, M. (2021). Pengaruh Tactical Urbanism Terhadap Aksesibilitas pada Kawasan Mass Rapid Transit (MRT) Cipete Jakarta. Jurnal Teknik ITS, 9(2), C202-C208.
Auliafati, A. (2021). Tinjauan Aksesibilitas Difabel Pengguna Kursi Roda Di Perpustakaan Nasional RI (Doctoral dissertation, Universitas Komputer Indonesia).
Chaniago, H. (2021). Manajemen Ritel & Implemetasinya. Bandung, Indonesia: Edukasi Riset Digital, PT
Chaniago, H., Mulyawan, I., Suhaeni, Ti and Jumiyani, R. 2019. Faktor Kunci Keberhasilan Ritel Modern di Indonesia. Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis, Poltek Batam. https://doi.org/10.30871/jaemb.v7i2.1726
Fakhrunisa, S. A. (2019). Strategi Komunikasi Pemasaran 372 Kopi di Bandung. Studi Deskriptif Kualitatif Komunikasi Pemasaran 372 Kopi Di Bandung (Doctoral dissertation, FISIP UNPAS).
Handayani, S., Wahyudin, N., & Khairiyansyah, K. (2019). Fasilitas, Aksesibilitas Dan Daya Tarik Wisata Terhadap Kepuasan Wisatawan. Jurnal Ilmiah Manajemen Dan Bisnis, 20(2), 123-133.
Gursida, H & Harmon. (2017). Metode Penelitian Bisnis dan Keuangan Konsep dan Implementasinya. Bandung: Paspi.
Krisdayanto, I., Haryono, A. T., & Gagah, E. (2018). Analisis pengaruh harga, kualitas pelayanan, fasilitas, dan lokasi terhadap kepuasan konsumen di I Cafe Lina Putra Net Bandungan. Journal of Management, 4(4).
Natalia, C. Y., Karini, N. M. O., & Mahadewi, N. P. E. (2020). Pengaruh Aksesibilitas dan Fasilitas terhadap Kepuasan Wisatawan ke Broken Beach dan Angel’s Billabong. Jurnal IPTA (Industri Perjalanan Wisata), 8(1), 10-17.
Salsa Dewi Nurfadilah. (2021). ANALYSIS OF CHANGES IN E-COMMERCE CONSUMER BEHAVIOR DURING THE CORONAVIRUS PANDEMIC (STUDI ON SHOPEE CONSUMER IN SUKABUMI). International Journal Administration Business & Organization, 2(1), 16-23. Retrieved from https://ijabo.a3i.or.id/index.php/ijabo/article/view/70
Silalahi, F., & Harmon Chaniago. (2021). Analysis of Changes in Shopee’s E-Commerce Consumer Behavior During the Covid 19 Pandemic in Bandung City. International Journal Administration Business & Organization, 2(1), 79-88. Retrieved from https://ijabo.a3i.or.id/index.php/ijabo/article/view/161
Sriwidodo, U., & Indriastuti, R. T. (2010). Pengaruh dimensi kualitas pelayanan jasa terhadap kepuasan nasabah. Jurnal Ekonomi dan Kewirausahaan, 10(2).
Sudarwan, W. E., Zahra, S., & Tabrani, M. B. (2021). Fasilitas, Aksesibilitas Dan Daya Tarik Wisata Pengaruhnya Terhadap Kepuasan Wisatawan Pantai Sawarna Kabupaten Lebak. Valuasi: Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan, 1(1), 284-294.
Sugiyono. (2012). Metode penelitian kuantitatif kualitatif dan R&B. Bandung: Alfabeta.
Utama, A. (2020). Analisis Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Harga Terhadap Kepuasan Pelanggan pada Coffee Shop di Kota Surakarta (Doctoral dissertation, Universitas Muhammadiyah Surakarta).
Vani, V. (2018). Analisis Pengaruh Facilities, Customer Value, Brand Equity dan Customer Experience terhadap Customer Satisfaction pada PT.Jasco Logistics Semarang.
Yuliyana, P. I., & Susilowati, F. (2021). Pengaruh Fasilitas, Kualitas Pelayanan, Aksesibilitas dan Citra Toko Terhadap Kepuasan Pelanggan Pada Masa New Normal (Studi Kasus pada Pelanggan Mirota Kampus Babarsari): Pengaruh Fasilitas, Kualitas Pelayanan, Aksesibilitas dan Citra Toko Terhadap Kepuasan Pelanggan Pada Masa New Normal (Studi Kasus pada Pelanggan Mirota Kampus Babarsari). Bisman (Bisnis dan Manajemen): The Journal of Business and Management, 4(1), 26-39.
Copyright (c) 2022 Muthia Valerina R., Rina Adysholihah Fahmanagari
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright Notice
Authors retain copyright to their articles, excluding any third-party images and other material that are subject to copyright by their respective owners.
By submitting the manuscript to the International Journal Administration, Business & Organization (IJABO), the author agrees to this policy. No special document approval is required.
- All the author(s) agree the above article for publication in the Journal «International Journal Administration, Business & Organization (IJABO)».
- The above-mentioned article is the author(s)’ original work and has not been published before and is not currently under consideration for publication elsewhere.
- All the author(s) agree with the journal’s «International Journal Administration, Business & Organization (IJABO)»
- The Article was not submitted for review to another journal while under review by this journal and will not be submitted to any other journal.
- I/we have given final approval of the submitted manuscript.
- The Article contain no libelous or other unlawful statements and do not contain any materials that violate any personal or proprietary rights of any other person or entity.
- The author(s) no conflict of interest that may affect the integrity and the validity of the findings presented in it.
- I/we have obtained written permission from copyright owners for any excerpts from copyrighted works that are included and have credited the sources in the Article.
- If I/we am using any personal details or images of patients, research subjects or other individuals, I have obtained all consents required by applicable law and complied with the publisher’s policies relating to the use of such images or personal information.
- All Authors are aware that they can deposit (self-archive) (a) submitted article, (b) accepted for publication article or (c) the final published version of the article in any suitable source (e.g., institutional or other specialized repositories, personal websites, etc.) without embargo period. In case of self-archiving authors should also acknowledge the Publisher and the Publication and deposit an URL to the article (if available).
Licence
International Journal Administration, Business & Organization (IJABO) is published under the terms of the Creative Commons Attribution- ShareAlike 4.0 Internasional license (CC BY-SA 4.0). This license permits anyone to:.
Sharing - copy and redistribute this material in any form or format;
Adaptation - modify, modify, and make derivative works of this material for any purpose.
Attribution - You must include the appropriate name, include a link to the license, and state that changes have been made. You may do this in a manner that is appropriate, but not implying that the licensor endorses you or your use.
Share Alike - If you compose, modify, or make derivative works of this material, you must distribute your contributions under the same license as the original material.
