The Effect of Social Media on the Purchase Decision-Making Process by Customers in Small Enterprise Sajodo Snack Bandung, Indonesia
Abstract
The study aims to determine and analyze the effect of social media on the process of purchase decision making by customers purchase decision making in Small Enterprise Sajodo Snack. The quantitative descriptive research method, while the data used primary data collected through questionnaires to 110 respondents and analyzed using descriptive, correlation and regression. The research showed The results showed that the use of social media has a significant effect on the process of customer purchasing decisions in Small Enterprise Sajodo Snack significantly with Sig. 0.000. And the results show that the use of social media has a positive and strong effect on the purchasing decision-making process of 55,8%.
References
Badan Pusat Statistik Jakarta Pusat. (2020). Statistik Telekomonukasi Indonesia Tahun 2020 Jakarta Pusat: Badan Pusat Statistik
Chaniago, Harmon. (2021). Manajemen Ritel & Implementasinya. Bandung: Edukasi Riset Digital PT
Chaniago, Harmon and Sayuti, Abdul Malik. (2022). The Impact of Social Media Use on Student Entrepreneurship Intention and Implementation: Evidence from Indonesia. Journal of Asian Finance, Economics and Business Vol 9 No 2. doi:10.13106/jafeb.2022.vol9.no2.0371
Farhani, Iklima and Chaniago, Harmon. (2021). Faktor Penentu Transformasi Digital UMKM: Bukti dari Indonesia. Prosiding The 12th Industrial Research Workshop and National Seminar. Polban. Bandung, 4-5 Agustus 2021.
Fatwa, Nissa Sayyidah and Chaniago, Harmon (2022). Digital Atmosphere dan Loyalitas Konsumen: Bukti dari Kota Santri. Jurnal Akuntansi Ekonomi dan Manajemen Bisnis. Vol 10(2), 2022, page 121-133.
Hidayat, R. (2017). Faktor-Faktor yang Mempengaruhi Consumer Decision Making Process (Studi Kasus Rumah Makan Bebek Sinjai Madura). JIEMS (Journal of Industrial Engineering and Management Systems), 9(2).
Irfani, Novi (2022). Faktor yang mempengaruhi minat beli online Produk Makanan dan Minuman UKM. Studi pada masyarakat Kabupaten Bandung Barat, Indonesia. International Journal Administration, Business and Organization, 2022, Vol. 3 (1), 2022: 41-52
Kotler, P. & Keller, K.L. (2012), Manajemen Pemasaran Jilid I Edisi ke 12. Jakarta: Erlangga.
Kotler, Philip And Gary Armstrong., 2018., Principle Of Marketing, 17e Global Edition, Pearson Education Limited, New York.
Kusmayadi, K., Marsanti, D. S., Tamtomo, D. S., & Sulistiyo, S. (2022, May). Pengaruh Pandemi Covid-19 Terhadap Umkm Di Indonesia. In Prosiding Seminar Hasil Penelitian dan Pengabdian Masyarakat (Vol. 4, No. 1).
Lestari, P., & Saifuddin, M. (2020). Implementasi strategi promosi produk dalam proses keputusan pembelian melalui digital marketing saat pandemi covid'19. Jurnal Manajemen Dan Inovasi (MANOVA), 3(2), 23-31.
Nurfadilah, S. Dewi. (2021). ANALYSIS OF CHANGES IN E-COMMERCE CONSUMER BEHAVIOR DURING THE CORONAVIRUS PANDEMIC (STUDI ON SHOPEE CONSUMER IN SUKABUMI). International Journal Administration, Business and Organization, Vol. 2 (1), 2021: 16-23. Retrieved from https://ijabo.a3i.or.id/index.php/ijabo/article/view/70
Rumondang, A., Sudirman, A., Sitorus, S., Kusuma, A. H. P., Manuhutu, M., Sudarso, A., ... & Arif, N. F. (2020). Pemasaran Digital dan Perilaku Konsumen. Yayasan Kita Menulis.
Sandy, K. F. (2020). Survei BI : 72,6 Persen UMKM Turun Omzet akibat Pandemi Covid-19. Inews.Com.IdFinance. https://www.inews.id/finance/makro/survei-bi-726-persen-umkm-turun-omzet-akibat-pandemi-covid-19
Setiadi, N. J., & SE, M. (2019). Perilaku Konsumen: Perspektif Kontemporer pada Motif, Tujuan, dan Keinginan Konsumen Edisi Ketiga (Vol. 3). Prenada Media.
Silalahi, F., & Chaniago, Harmon. (2021). Analysis of Changes in Shopee’s E-Commerce Consumer Behavior During the Covid 19 Pandemic in Bandung City. International Journal Administration Business & Organization, 2(1), 79-88. Retrieved from https://ijabo.a3i.or.id/index.php/ijabo/article/view/161
Siswanto, T. (2013). Optimalisasi sosial media sebagai media pemasaran usaha kecil menengah. Liquidity, 2(1), 80-86.
Solis, Brian. (2010). Engage: The Complete Guide for Brands and Business to Build, Cultivate, and Measure Success in the New Web. New Jersey: John Wiley & Sons Inc.
Solomon, Michael R., Gary Bamossy, Soren Askegaard and Margaret K.Hogg. (2006). Consumer Behaviour: A European Perspective. England: Pearson Education Limited
Yuliayan, Ayu (2017) Kemenkop UKM: 3,79 Juta UMKM Sudah Go Online. Kominfo. https://kominfo.go.id/content/detail/11526/kemenkop-ukm-379-juta-umkm-sudah-go-online/0/sorotan_media
Copyright (c) 2023 Dini Nasya Amini

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish in this journal agree to the following terms:
- The authors confirm that they are the authors of the submitted article, which will be published (online) in the journal IJABO (International Journal Administration, Business & Organization) by the Asosiasi Ahli Administrasi Indonesia (A3i), Bandung, Indonesia. The author’s name will be evident in the article. The publisher makes all decisions regarding the layout and distribution of the work.
- Authors guarantee that the work is their own original creation and does not infringe any statutory or common-law copyright or any proprietary right of any third party. In case of claims by third parties, authors commit themself to defend the interests of the publisher and shall cover any potential costs.
- Authors retain copyright and grant the journal the right of first publication, with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0). This license allows the redistribution and reuse of papers provided the authorship is properly credited.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., posting it to an institutional repository or publishing it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as this can lead to productive exchanges and earlier and greater citations of published work.